Dom’AIR Santé

Since the rollout of Nomadia Field Service in January 2024, Rodolphe Mazy has observed the following benefits:

• Simplified appointment booking thanks to automatic suggestions of optimized slots when a new patient is created. The integration of technician skills into the system ensures that only slots with appropriately qualified technicians (based on the patient’s pathology and required equipment) are proposed. “This improvement has helped stabilize and retain our call center planners, even though each of them now handles 20% more patients.”
• Bulk scheduling of recurring visits – Predictable visits (such as routine checks and maintenance), which account for 60% of operations, are pushed in bulk from the ERP system to the planning tool, which automatically assigns them to the right technician. Patients are then automatically notified of their upcoming appointments. “Another benefit of the ERP–planning tool integration: dual entry has been completely eliminated at Dom’Air. It’s not only a gain in reliability but a surprisingly significant time-saver for our administrative teams!”
• Increased productivity, thanks to realistic schedules based on accurate travel and intervention times. These more reliable estimates have put an end to a widespread issue that hampered technician productivity and inflated payroll costs: excessively wide appointment windows designed to ensure punctuality. “Without a planning tool, a technician completed just 4 visits a day. With semi-manual planning, it went up to 5–6. With Nomadia, we easily exceed 6. And as our business grows and patient density per area increases, we’re targeting up to 8 visits per day—under excellent working conditions for our technicians.”
• Improved communication with patients – Appointment reminders are systematically sent by SMS. Thanks to these reminders, the rate of failed home visits due to patient no-shows dropped from 15% to 5%.
• Enhanced customer satisfaction, driven above all by timely arrivals. “This is the direct result of everything we’ve implemented through the planning solution. Not only do our technicians arrive on time, but they’re also less stressed, more focused, and more attentive to patients.”