Optimize your field operations and technician productivity
Efficient management of field operations has become a crucial factor for differentiation and profitability.
In a context marked by increasingly high customer expectations and constant pressure on margins, optimizing every aspect of the service cycle becomes strategic. Companies that excel in this discipline transform their field service into a true competitive advantage, combining exceptional customer satisfaction and maximum operational efficiency.
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The need for field service management
Consequences of poor intervention management
Effectively managing a team of field technicians is a constant balancing act. Planners must juggle daily with a multitude of often contradictory constraints: customer emergencies, specific skills required, availability of spare parts, contractual service level agreements (SLAs), travel optimization, and workload balance.
Without an appropriate system, this daily orchestration quickly becomes chaotic, dominated by emergencies and unforeseen events. Essential information is scattered across multiple tools (ERP, CRM, spreadsheets, shared calendars), creating information silos that slow decision-making and promote communication errors. This operational fragmentation directly impacts your ability to deliver consistent, quality customer service.
A structural problem to solve
Suboptimal management of field operations generates a cascade of costly inefficiencies. Technicians waste precious time on unnecessary travel, information searches, or waiting for validation, drastically reducing their effective productivity. Delays accumulate, interventions are incomplete due to lack of information or adequate equipment, and unresolved problems generate avoidable repeat visits.
For your customers, these dysfunctions translate into a degraded experience: extended response times, lack of visibility on the progress of their case, fragmented and inconsistent information depending on who they speak with, and incomplete resolution of their problems. In a world where service excellence has become the norm, these deficiencies represent a major risk to your reputation and customer retention.
What is your need?
Explore our specialized solutions for every aspect of field service management
Supporting field teams
Site visit and service reports
What our clients say !
Join a community of professionals who already trust us.
"Nomadia is a true partner in helping us meet our growth challenges and maintain our agility."
“We now benefit from a planning system that is efficient, consistent, and flexible, taking into account the workload of mobile teams as well as their various operational constraints, whether administrative, support-related or field-based. Today, users can order all their diagnostics online, with a reliable and flexible appointment offering at an attractive price, followed by a detailed report within 48 hours of the visit.”
Edouard Carvallo, Managing Director
"We went from 13 schedulers down to 7, while the area managed has not decreased."
“The Nomadia solution can offer them an ideal, optimised route based on everything we have planned. By improving operators’ working conditions, these optimised routes should help reduce the turnover we experience in these roles.”
Nicolas Coulon, Head of Market Performance Indicators, Seenovia
"Nomadia FSM quickly became essential for optimising daily appointment scheduling."
“Optimised schedules for each mobile resource are now accessible in real time to everyone, whether on a desktop or smartphone, and mission details – client contact, equipment serial number, or quote – are immediately sent to devices thanks to real-time schedule optimisation, improving customer satisfaction. More time is dedicated to the client, with precise reports on technicians’ mobile interventions.”
Jean-Paul Canonne, Director of Technology Projects
The benefits of structured intervention management
Multiplied productivity of field teams
A modern intervention management solution radically transforms your technicians’ productivity. By automating scheduling, centralizing all relevant information, and guiding the technician step by step through their intervention, you eliminate the main sources of inefficiency. Companies that modernize their intervention management typically see a 20-30% increase in the number of daily interventions performed with the same resources.
Enhanced service quality and customer satisfaction
Optimized intervention management directly translates into a superior customer experience. Response times are shortened, time slots are respected, and problems are resolved on the first visit, creating a level of reliability that builds lasting customer loyalty. The ability to provide real-time visibility on the progress of the intervention and to proactively communicate in case of unexpected events transforms even potentially problematic situations into demonstrations of professionalism.
Strategic visibility and control for management
Beyond operational gains, structured intervention management provides your management with unprecedented visibility into the performance of your field operations. Detailed dashboards allow you to precisely identify priority areas for improvement: average intervention times by task type, first-time fix rates, actual costs per intervention, individual technician performance… This operational intelligence enables a cycle of continuous improvement based on objective data rather than impressions.
What our clients say
Join a community of professionals who already trust us.
Minimized travel time
Today, a web user can directly order all of their diagnostics online at an attractive rate, using a reliable, flexible appointment-making system, and receive a detailed report within 48 hours of the visit.
Arnaud Rouillard
IT Manager
€20,000 in annual savings on penalty fees
The optimized mobile resource schedules are now accessible to all in real time, and customer satisfaction has improved. The agents can spend more time with the customer, and we can generate accurate reports of mobile technician interventions.
Jean-Paul Canonne
Director of Technological Projects
12% increase in productivity
Ultimately, we expect to improve the productivity of our technicians by about 12% and reduce travel time between jobs by 10%. These productivity gains will allow us to spend more time at the customer’s premises and thus improve our quality of our services.
Erica Hoff
National Service Activity Manager
Controlling the number of miles covered
The solution has become a true advantage in offering new services to our customers. We are considering possible ways to develop our use of the software: for example, to allow experts to reschedule certain appointments themselves in real time from the field.
Frédéric Duflos
Director of Information Systems
Any question?
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