Before You Sign, Ask These 7 Questions

In the last mile, almost every solution can produce a good route plan from a prepared dataset. Very few tell you how long it takes to produce that plan, what happens when the day changes at 9 a.m., and what happens to a parcel that comes back.

This guide brings together the 7 questions asked by companies whose projects have succeeded, phrased so they can be asked directly to any provider on the market: TMS/DMS scope, route planning time, real-time reoptimization, first-attempt delivery rate, returns management, real-world constraints handled, and the provider's long-term viability.

In this guide, you will discover:

• How to distinguish a true DMS from a TMS or a partial module.
• The questions to ask about route planning time and reoptimization during the day.
• How to assess the first-attempt delivery rate and returns management.
• The warning signs to look for in a provider's answers.