Carglass
Carglass is piloting the development of its network and optimizing the movements of its workshop vehicles with Nomadia Geoconcept
As part of its growth in France, Carglass has chosen to use Nomadia Geoconcept solutions to consolidate its network of integrated centre’s and improve the efficiency of its technicians’ callouts on the ground.
The development challenges of the CARGLASS® network: more services and greater proximity
With more than 25 years of experience of the vehicle glass replacement and repair market, CARGLASS® aspires to offer its customers impeccable quality service by offering them more services, greater flexibility and greater proximity. This ambition translates into a very dynamic network development strategy, including diversifying and increasing the number of its centers to provide the best possible response to motorists’ needs (CARGLASS® centers, neighborhood centers, mobileworkshops, CARGLASS®/TOTAL centers, etc.).
To support this development strategy, CARGLASS® decided to turn to Nomadia Geoconcept and deploy the SIG Sales & Marketing Geomarketing solution, together with the Universal Geocoder Geocoding solution. These decision-support tools have made it possible to conduct location studies and optimize the sales sectoring of its 350 integrated centers.
Over the years, Nomadia Geoconcept has helped us to perfect our Geomarketing strategy thanks to the performance, intuitive use and flexibility of the solutions on offer. The geographical approach enables a significant enhancement of the analysis of market data, thus making it possible to take strategic decisions on the development of our network of sales outlets
Christophe Viala
Competitive Intelligence & Business Development Manager, Carglass
From Geocoding to reporting via thematic or spatial analyses, Nomadia Geoconcept solutions make it easy to view the key information on the CARGLASS® network for a better understanding of the market, the competition and improved communication, whether at national or local level. CARGLASS® can thereby measure and compare the performance of the various existing centers, then identify and prioritize new site opening areas to strengthen its territorial grid.
CARGLASS® Mobility challenge: optimizing the workshop vehicle rounds
Still with the goal of improving customer service quality but also with a view to making everyday life easier for its mobile technicians and improving their productivity, CARGLASS® decided to launch a number of pilot projects (in various centers in the north of France) using Nomadia Field Service Management scheduling
optimization solution.
The Nomadia Field Service Management solution makes it possible to organize the movements of CARGLASS® workshop vehicles while taking account of team availability, technical constraints and the customer’s whereabouts. Technicians on the ground benefit from automated and simplified management of pre-planned appointments and new incidents in real time (in an emergency, for example). This improves the efficiency of the appointment making process with the customer and optimizes movements on the ground.
Apart from the quality of the relationship with Nomadia, we were particularly won over by the performance demonstrated during the pilot projects, as well as by the flexibility and ergonomics of the solution. Nomadia Field Service Management gives us a schedule management system that is perfectly optimized for and tailored to our constraints, such as the availability of our teams or else the type of vehicle required for each callout”
Jean-Paul Morard
Mobile Fighting Development Manager, Carglass
In the course of the pilot project involving the use of Nomadia Field Service Management, CARGLASS® reduced its technicians’ journey time by around 10% and saw an approximately 2 minute improvement per callout. Buoyed by this success, CARGLASS® has decided to roll out the scheduling optimization tool to its entire network.
CARGLASS® Mobility challenge: optimizing the workshop vehicle rounds
CARGLASS® key metrics:
- Established in 1986
- French no. 1 for the replacement and repair of vehicle glass
- Covers the whole of France
- 3 types of product: windscreen, repair, emergency product
- 450,000 home fitting callouts
- 3,000 staff including more than 1000 glass technicians
- More than 350 integrated centers and 720 workshop vehicles in France
- More than 1 million customers a year
The Nomadia solutions deployed by CARGLASS®
- SIG Sales & Marketing
- SIG Universal Geocoder
- Nomadia Field Service Management