Allodiagnostic optimises the routes of its 150 survey technicians and improves their daily working lives with Nomadia Field Service
The complete survey report is delivered within 48 hours of the visit — made possible by Nomadia's route optimisation.
A high growth rate made possible by agile planning and optimised field organisation at scale.
Allodiagnostic: France's leading network facing the challenges of strong field growth
Allodiagnostic is France's leading property survey network, with more than 38 integrated branches and 150 certified survey technicians operating across the entire country. Specialising in surveys for property sales and rentals as well as asbestos management in professional environments, the company carries out more than 400,000 surveys per year across France.
To support its strong growth rate — exceeding 25% in 2015 — Allodiagnostic absolutely needed to equip itself with a route planning and optimisation tool capable of integrating all its operational constraints, in real time and on a continuous basis. The challenge: remaining agile, maintaining flexibility and sustaining service quality within a rapidly expanding organisational model.
Survey technicians spend on average half their working day travelling between assignments — a major efficiency challenge.
Each technician holds specific certifications (asbestos, lead, EPC, electrical...) which determine assignment allocation.
Survey appointments are booked at fixed times — the slightest delay directly impacts customer satisfaction and the network's reputation.
38 branches spread across the whole country, with technicians covering vast and heterogeneous geographic areas.
The challenge: optimising routes, reducing mileage and integrating online booking
Beyond the expected cost savings, the central objective was twofold: improve the day-to-day life of survey technicians by reducing their travel time, while increasing the number of assignments completed per day. At the same time, Allodiagnostic's website — the sector's first online ordering system — needed to integrate geo-optimisation to offer appointment slots directly consistent with field routes.
The solution: Nomadia Field Service, from customer order to field planning
Allodiagnostic turned to Nomadia Field Service to carry out this project. This tool handles the comprehensive, real-time management of appointment schedules and travel for survey staff across the various geographic areas, taking into account their specific certifications and skills.
The survey booking is placed directly online or by phone. The quoted price incorporates the actual distance to travel, thanks to the connection to the Nomadia engine.
Nomadia finds the best possible schedule to minimise travel time and distance, taking into account each technician's certifications and each branch's workload.
Once each order is placed, Nomadia Field Service finds the optimal schedule to minimise travel time and distance. The solution then enables centralised planning of all field experts in each Allodiagnostic branch — planners can schedule appointments for survey technicians across any geographic area in France.
The operational transformation in concrete results
Today, a user can book all their surveys directly online, with a reliable and flexible appointment proposal and an attractive price — then receive a detailed report within 48 hours of the visit.
Benefits observed by Allodiagnostic
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Significant Reduction in Mileage Travelled
The integration of Nomadia's solution has enabled a significant reduction in technicians' mileage. By calculating the shortest and most geographically coherent routes, Nomadia Field Service eliminates unnecessary back-and-forth and clusters assignments spatially — a direct gain in fuel costs, vehicle wear and field team fatigue.
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Improved Working Conditions for Survey Technicians
Survey technicians spend on average 50% of their working time on the road. Reducing this travel time between each assignment concretely improves their daily lives: less fatigue, less stress, punctual arrival at clients' premises. The solution also reduces road safety risks — a benefit directly linked to Allodiagnostic's GEHSE (Environmental, Health and Safety at Work) accreditation.
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More Assignments Completed per Technician per Day
The time freed up by reduced travel is reinvested in additional assignments. Each technician can handle more interventions per day, increasing the overall network capacity without recruiting additional resources. A key lever for sustaining +25% growth without degrading service quality.
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Geo-Optimised Online Booking and Intelligent Pricing
Allodiagnostic's website is directly connected to the Nomadia solution. When a client books online, the system offers them an appointment slot consistent with the field routes already planned in their geographic area — and communicates a price that reflects the actual distance to travel. A smooth, transparent customer experience that strengthens brand trust.
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Centralised Planning Across All of France
Thanks to the centralised planning enabled by Nomadia Field Service, Allodiagnostic's planners can schedule appointments for survey technicians in any geographic area in France. This national perspective enables optimal resource allocation between branches and homogeneous coverage across the territory.
The solution reduces road safety risks and improves the quality of customer service, thereby supporting our GEHSE accreditation obtained a few years ago. We now have an efficient, coherent and flexible route planning system, which takes into account the workload of our mobile teams and their various operational constraints. Nomadia is a true partner in meeting our growth challenges and maintaining our agility, both administratively and in support and operational functions.
A growth partner, not just route planning software
Less driving, less fatigue, lower costs: every technician arrives on time at the client's premises with an optimised route.
+25% growth sustained through agile field organisation, capable of absorbing increased volumes without degrading quality.
Reliable online booking, geo-optimised pricing and D+48h report: a client promise kept at every intervention across the whole country.
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Plan and optimise your mobile teams' routes in real time — like Allodiagnostic across 38 branches and 150 survey technicians.
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