The real cost of a failed service call is a lost customer.
A failed service call doesn't just cost an appointment : it costs a customer. According to OpinionWay for Nomadia, 74% of customers have already faced a constraint from a home service appointment, and 71% penalize the company after a disappointing experience.
Discover what your customers really experience when a home appointment does not go as planned.
A home service visit is much more than just an appointment for your customer: it means blocking out half a day, taking time off work, and sometimes involving a family member or friend. And when the experience falls short, the consequences go far beyond a complaint email.
OpinionWay surveyed 1,160 French respondents for Nomadia about their real-life experience of in-home technical service visits. The results reveal a major blind spot for companies in the sector: what happens even before the technician arrives, and the cost this ultimately has in terms of reputation, customers, and revenue.
In this study, you will discover:
- Why broad appointment windows are the leading cause of dissatisfaction.
- How a lack of real-time communication drives customers away.
- The concrete actions taken by 71% of dissatisfied customers.
- The operational levers that can turn these pain points into a competitive advantage.
Fill out the form to download the complete study for free.
