SPL chooses Nomadia Field Service

SPL Eau du Bassin Rennais: challenges and the solution provided by Nomadia 

Presentation 

Under a public service delegation, SPL Eau du Bassin Rennais produces water for local residents and distributes it to 143,200 subscribers in Rennes and surrounding municipalities. The company’s mission is to provide safe drinking water to everyone, everywhere, at all times, while offering high-quality service. 

At its creation in 2015, only technical and support services were handled directly by SPL. Tasks related to customer relations (call center, meter readings, billing, and collections) were subcontracted. In April 2017, the User Services Department was created to manage these missions internally, improving customer relationship management. 

Key figures

• Founded in 2013 
• 150 employees 
• 24.9 million m³ annual water production 
• 1,800 km of network 
• 355,000 residents served 

The challenge 

The creation of the user services department introduced a new set of requirements: organizing technical interventions on subscribers’ meters. SPL Eau du Bassin Rennais technicians now conduct rounds to perform tasks such as installation, maintenance, and removal. 

With more than 355,000 residents across 59 municipalities, SPL Eau du Bassin Rennais needed a tool to optimize real-time appointment scheduling, considering all operational constraints while maintaining agility, flexibility, and service quality. The goal was to reduce travel time and kilometers for mobile technicians. 

The solution provided by Nomadia 

To implement this project, SPL Eau du Bassin Rennais chose Nomadia Field Service and integrated it with its existing CMMS solution from CARL Source. Nomadia Field Service is a field service management software that optimizes appointment schedules and technician movements in real time across multiple geographic zones and skill sets. 

From appointment booking to route optimization, Nomadia Field Service’s powerful geographic optimization engine identifies the best possible schedule: the fastest, most cost-effective, and most suitable option according to company and customer constraints. 

Meter technicians perform surveys and monitor installations to anticipate renewals, prevent failures, and repair malfunctions. With Nomadia Field Service, interventions are automatically assigned based on technical skills and existing schedules. 

When a subscriber requests an appointment or when a maintenance visit is scheduled, Nomadia Field Service finds the optimal planning to minimize travel time and distance. 

« Having a route optimization tool was essential. We have 7 plumbers across the territory with different starting points. We needed a customizable solution to differentiate between subscriber-requested appointments and unscheduled visits. Nomadia Field Service met most of our criteria for route optimization. We especially appreciate the application’s user-friendly interface, which allows rapid adoption. The tool provides precise oversight of technician assignments, and the scheduling team can track intervention progress almost in real time. For short interventions, recording movements in real time gives immediate visibility of the day. In emergencies, it allows us to act quickly and optimize schedules in real time. »