SPL Eau du Bassin Rennais chooses Nomadia Field Service to optimize technician routes for water meter maintenance across 59 municipalities
SPL Eau du Bassin Rennais selected Nomadia Field Service to optimize the real-time scheduling and routing of technicians responsible for water meter maintenance across 59 municipalities.
The solution helps the organization reduce travel time, improve technician monitoring and maintain a high-quality service for subscribers.
Under a public service delegation, SPL Eau du Bassin Rennais produces water for local residents and distributes it to 143,200 subscribers in Rennes and surrounding municipalities. Its mission is to provide safe drinking water to everyone, everywhere, at all times, while offering high-quality service.
At its creation in 2015, only technical and support services were handled directly by SPL. Customer-relations activities — including the call center, meter readings, billing and collections — were subcontracted. In April 2017, the User Services Department was created to manage these missions internally and improve customer relationship management.
Key figures
Organizing technical interventions across 59 municipalities
To implement the project, SPL Eau du Bassin Rennais chose Nomadia Field Service and integrated it with its existing CMMS solution from CARL Source. Nomadia Field Service optimizes appointment schedules and technician movements in real time across multiple geographical zones and skill sets.
From appointment booking to route optimization, its geographic optimization engine identifies the best possible schedule: the fastest, most cost-effective and most suitable option according to company and customer constraints.
When a subscriber requests an appointment or a maintenance visit is scheduled, Nomadia Field Service finds the optimal plan to minimize travel time and distance. Interventions are automatically assigned according to technical skills and existing schedules.
Having a route optimization tool was essential. We have 7 plumbers across the territory with different starting points. We needed a customizable solution to differentiate between subscriber-requested appointments and unscheduled visits. Nomadia Field Service met most of our criteria for route optimization.
We especially appreciate the application’s user-friendly interface, which allows rapid adoption. The tool provides precise oversight of technician assignments, and the scheduling team can track intervention progress almost in real time. For short interventions, recording movements in real time gives immediate visibility of the day. In emergencies, it allows us to act quickly and optimize schedules in real time.
Improving technician monitoring and service quality
Schedules and movements are optimized in real time across 59 municipalities and multiple skill sets.
The scheduling team can monitor technician assignments and intervention progress almost in real time.
Less time between appointments helps technicians arrive on time and complete more productive rounds.
More reliable appointments and faster responses improve service quality for subscribers.
In addition to supporting the creation of the User Services Department, Nomadia Field Service has efficiently organized mobile technician schedules and improved service quality for subscribers.
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Nomadia helps water-service operators organize field interventions, optimize technician routes and deliver a reliable service to subscribers. Nomadia Field Service.
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