CSR to Develop Teams: The Derichebourg Experience
- 22/06/2026
- 11:10
reading time : 2 min
Lucie Monnot
Content Marketing Manager
Nomadia had the honor of interviewing Olivier Remetter, Operations Manager at Derichebourg Alsace Lorraine.
Derichebourg is a multinational company with more than 30,000 employees, present in over 15 countries. The company offers a wide range of services including facility management, cleaning, temporary staffing, aeronautics, and collective catering, among others.
The Alsace Lorraine division of the group covers more than 500 sites, with 350 employees spread across 5 agencies.
CSR policies are increasingly important for businesses today, particularly when it comes to Field Service Management (FSM) activities, one of Derichebourg’s core businesses.
Table of Contents
Why are CSR Policies Important?
CSR initiatives: valued and decisive for clients
“Communicate about your CSR successes, your challenges, and your commitments.”
Drawing on substantial experience in QSE (Quality, Safety, Environment) and CSR approaches, Olivier Remetter has observed a shift in mindsets over the past ten years. Individual expectations are increasingly reflected in corporate behavior.
During tender processes, CSR policies can be a selection criterion. Economic objectives remain the priority, but a genuine CSR policy can tip the balance.
“CSR policies are topics addressed in all our tender processes. Environmental considerations are becoming more prominent, particularly decarbonization, which is a major subject in the tenders we respond to.”
Derichebourg’s CSR policies first have a positive internal effect. But your CSR commitments are also a resource to leverage as a sales argument.
Communicating with Partners
Communicating about your QSE/CSR achievements and initiatives has two main impacts:
- Highlighting your successes and your teams
- Sharing best practices
With this in mind, produce and share the results of your initiatives with your partners. Here are a few examples of resources that can influence the decisions of your prospects:
- Certifications
- Audit reports
- Case studies of successful projects
- Evolution of key figures, etc.
“Over the past ten years, I have observed a genuine awareness of CSR issues among our partners, clients, and internally.”
Corporate CSR expectations are also those of the people who work there. Individual sensitivities are evolving, and society as a whole is paying more attention to CSR approaches. Companies working with private customers can, and should, highlight their initiatives in the same way.
A Shared Responsibility Between Individuals and Companies
“Every individual has an environmental responsibility. The environment is not just an ecological matter; it also encompasses our social circle, comfort, and quality of life. In the workplace, it is essential that everyone takes these issues into account.”
A company’s employees actively participate in CSR initiatives. Raising awareness among individuals is an important step toward collective achievement. The goal of a CSR policy is also to involve everyone in order to create positive momentum.
Internal communication and knowledge sharing
“Implementing CSR policies requires individuals to adopt new practices, and it is therefore important to provide everyone with the resources and the motivation to participate in the company’s initiatives.”
Communication is the primary vehicle for maintaining individual responsibility and CSR dynamics. The sharing of information, which is paramount, takes place both horizontally and vertically:
- Horizontal communication enables cross-team experience sharing
- Vertical communication offers complementary perspectives
Communication is truly effective only when it flows in both directions. Developing a culture of exchange within an organization helps create a constructive, self-sustaining momentum.
Creating Momentum
Employees will be the first ambassadors for your new initiatives. They are also the primary driver of success. Olivier Remetter notes that exchanges on CSR topics are often informal, and these should be seen as an opportunity to reinforce the impact of the approach.
With this in mind, it is important that actions are understood and perceived as positive. With employees who are satisfied with these initiatives, a long-term dynamic emerges that fosters positive side effects: external communication, brand image, selfless virtuous behavior, cost and expense optimization, and more.
Derichebourg Pursues an Ambitious CSR Policy: Care 26
Care 26: a 3-year CSR policy led by Derichebourg
In response to both internal and external CSR challenges, Derichebourg launched an ambitious new CSR initiative in 2024: Care 26.
Care 26 is a 3-year program aimed at improving:
- The quality and performance of services
- Team health and safety
- Environmental impact
Among the program’s ambitions are operating margin targets, satisfactory NPS levels, reductions in accident rates, and decreases in carbon emissions.
The project is driven by senior management and implemented through various actions involving all employees (management teams, field teams, directors, etc.):
- Employee training
- Employee accountability
- Sharing of resources and guidelines
- Adoption of eco-responsible tools and materials (consumables, buildings, vehicles, etc.)
- Adoption of new procedures
- Communication with partners
- And more
Care 26 is a project with quantified targets for 2026, based on 2023 indicators. The initiative is part of the merger between Elior Services/Santé and Derichebourg Facility. It is built around 5 interdependent pillars to deliver solutions across certain services offered by Elior/Derichebourg:
- Employees
- Occupants
- Patients/residents
- Buildings
- The environment
Reducing Energy Expenditure and Pollution
“CSR policies promote energy efficiency, which translates into significant savings.”
Decarbonizing vehicles and travel
Derichebourg plans to transition its vehicle fleet to electric. Such a change enables significant savings while reducing environmental impact, maintenance costs, and fuel costs.
Just like switching vehicle types, route optimization helps reduce energy consumption, further lowering Derichebourg’s logistics costs.
CSR Policy Applied to FSM
“FSM, or Field Service Management, is an activity particularly affected by recent shifts in CSR demands. There are numerous areas for evolution: consumable management, team management, travel, etc.”
CSR approaches can vary from one profession to another, from field-based activities to office roles. Field Service Management is a particularly well-suited activity for implementing a rich and varied range of CSR actions. Here are some of the approaches explored by Derichebourg:
Building Decarbonization
This sobriety approach is not limited to vehicles; the concept can be applied everywhere, including buildings. Better building insulation is equally valued for the comfort it brings and the savings it generates.
Some CSR actions apply fairly broadly to all types of activity. Others are more specific to certain professions. Derichebourg also undertakes specific actions within its activities, including those related to Field Service Management.
Changes in Consumable Types
Among the measures recommended by Care 26 is the use of less harmful products. Within the Alsace-Lorraine division, several cleaning products have been replaced. The impact is significant given the volumes involved, and the effects are felt by clients, Derichebourg teams, and suppliers alike.
At Derichebourg, products used must now meet the following criteria as much as possible:
- Recyclable consumables and packaging: adopting recyclable consumables to reduce waste and promote a circular economy.
- Recycled consumables and packaging: using recycled materials to limit the ecological footprint and support sustainability.
- Consumables without hazard symbols: adopting products without danger pictograms improves employee safety and reduces chemical risks.
- Food-safe consumables: ensuring better food safety and a lower environmental impact.
These initiatives, visible to partners and clients, send powerful messages and create a social impact that extends beyond the company.
Replacing the vehicle fleet with an electric fleet, as well as developing and using appropriate management tools, are further CSR development avenues applicable to field service management activities.
The initiatives launched in FSM activities are already producing positive results. But to maximize their impact, it is essential to ensure that procedures and tools are used correctly, through employee training.
Derichebourg Multiservices’ Cleaning and Services division has deployed the Nomadia Field Service solution at the national level. Combining geolocation and optimal route planning, this solution optimizes team efficiency and guarantees quality of service for end clients.
Training for Greater Efficiency and Risk Reduction
“Derichebourg invests in the skills development of its employees. In this way, we not only ensure improved operational performance, but also create a safer and more pleasant working environment for everyone. This promotes well-being at work and guarantees lower team turnover.”
Training is a crucial aspect of ensuring the effectiveness of CSR policies at Derichebourg. The company offers a training platform accessible to all employees. The resources available on the platform are rich and varied: safety, languages, tool usage (CMMS, etc.). These allow employees to freely access training on a wide range of topics.
The goal of this platform is to improve teams’ operational efficiency while also providing resources for personal development (language courses).
CSR is a tool for improving team performance both professionally and beyond. Every company can look to improve working conditions, change processes, or provide tools that combine performance gains with quality of life.
How to Think About Your CSR Approach to Meet Future Expectations and Maximize Impact
CSR policies in support of economic objectives
“CSR policies can be synonymous with economic efficiency.”
Process optimization can link economic benefits with environmental responsibility. Optimizing waste management, for example, reduces treatment and disposal costs. By integrating sustainable practices, companies achieve substantial savings while respecting the environment.
The Importance of Centralizing Information
One of the key advantages of centralized management tools is the collection of data and its use to identify friction points and improve processes. Management software improves operational efficiency not only at the time of adoption, but also over the long term:
- Resource optimization
- Decision-making optimization
- Service quality optimization
CMMS Tools Essential to Mission Delivery
A CMMS (Computerized Maintenance Management System) tool is software designed to help companies manage, plan, and optimize their maintenance activities. It facilitates the management of equipment, human resources, spare parts inventory, and both preventive and corrective maintenance operations.
The main advantage of a CMMS tool is clear: organizing, planning, controlling, and structuring work.
Choosing an appropriate CMMS tool is crucial. Opt for a tool that precisely matches your company’s needs.
In 2024, a strong CSR policy is one that is tailored to your employees. Olivier Remetter concludes his experience-sharing with this observation:
“You need to draw on what is actually happening on the ground, not just speculate about it. If you try to manage from a distance what the field looks like, your proposals will be ill-suited. There is often a big gap between what you imagine the field to be and what employees actually experience.
You have to consider the human element and what teams are going through.
When it comes to CSR, there is always room for improvement for every company. We clearly understand today that we need feedback from the field; that is also what CSR is about: listening and acting together with all stakeholders.”
To make the most of this exclusive insight from Olivier Remetter and his experience at Derichebourg, consider adopting tools suited to your organization.
Get advice on suitable solutions.
Projet, demande de démonstration ou d’essai gratuit ?
Frequently Asked Questions
FAQ – The Most Frequently Asked Questions About Nomadia
Why Choose Nomadia?
As France’s leading publisher of Smart Mobility SaaS solutions, Nomadia supports more than 175,000 field professionals every day. Our solutions are easy to use, quick to deploy, and deliver significant and immediate return on investment.
Drawing on the expertise of both a software publisher-integrator and a consulting firm, Nomadia’s teams provide tailored support, from data consulting to the deployment of mobile devices. Finally, our technical support team is available 24/7 to assist you.
Who Are Nomadia Solutions Designed For?
Nomadia solutions support the digital transformation of all mobile professionals: field sales representatives, delivery drivers, technicians, auditors, healthcare workers, inspectors, service providers, security patrol officers, experts, and more.
Whether for SMEs or large enterprises, our solutions adapt to businesses of all sizes and across all industries.
How Much Does It Cost?
Nomadia Delivery offers transparent and flexible pricing, which primarily depends on the number of users (for example, planners and dispatchers) rather than a fixed cost per parcel.
Thanks to this model, you can control your delivery costs based on the number of resources (users) involved in route management, providing great flexibility to adjust your subscription according to the size of your fleet and your operational needs.
Is It Compatible with My Current ERP System?
Yes! Nomadia Delivery has been designed to integrate quickly and easily into your existing environment thanks to our powerful and secure APIs. Our solution is compatible with most ERP systems on the market. API integration enables the automatic synchronization of your transport orders, customer orders, and customer information, ensuring smooth and error-free delivery tracking. The solution also offers user-friendly import capabilities with data validation controls, as well as export options in multiple customizable formats.
Is It Suitable for Our Delivery Volume?
Yes, Nomadia Delivery is ideal for companies that manage a high volume of deliveries and want to optimize their routes, create balanced territories for their drivers, and ensure precise tracking of every parcel. Nomadia Delivery adapts to fleets of all sizes!
Can Multiple Warehouses or Depots Be Managed?
Yes, our solution allows you to manage multiple warehouses or depots. It centralizes data and optimizes routes or service operations for each of them.
Is There a Limit to the Number of Stops in Route Optimizations?
No, there is no strict limit to the number of stops in route optimizations. Our solution can handle large volumes of stops and quickly calculate optimized routes.
Read our latest articles:
