Customer Case · Nomadia Delivery
Colis Privé Tracks 240,000 Deliveries Per Day with Nomadia Delivery
Colis Privé: A Large-Scale B2C Delivery Operator
Colis Privé employs nearly 550 employees and distributes 64 million parcels per year across France. In 2020, the group recorded revenue of €233.8 million, up 46% year-on-year, with a current EBITDA of €22 million — a 94% increase. Growth driven by the e-commerce boom, which continuously raises the bar for operational requirements.
To sustain this pace of 240,000 daily deliveries across 21 branches and 8,000 delivery drivers, Colis Privé chose to rely on Nomadia Delivery, a customized parcel tracking solution combining semi-rugged mobile terminals and a real-time application. A partnership that has been running since 2009.
The Challenges: Digitizing and Securing the Last-Mile Delivery Chain
- Real-time traceability at scale: ensuring precise tracking of 240,000 parcels per day across the entire network, with instant field data reporting.
- Route optimization for thousands of delivery drivers with very varied experience levels, including profiles with no prior knowledge of the delivery sector.
- Ergonomics and immediate onboarding: the terminal and application must guide a first-time driver without lengthy training, to optimize their route and working time from day one.
- Managing delivery exceptions: recipient absences and alternatives (pickup point, trusted third party, rescheduling) to be handled directly from the app without returning to the depot.
We successfully asked Nomadia to evolve its logistics solution to accelerate the digitization of our business, but also to make it even more ergonomic and provide better service and comfort for final parcel delivery drivers. Even a delivery driver with no knowledge of the delivery sector must be able to be guided by the PDA to optimize their delivery route and working time.
Nomadia Delivery: Traceability and Optimization for 8,000 Delivery Drivers
In 2017, Colis Privé renewed its entire fleet of 4,000 semi-rugged mobile terminals, equipped with the latest version of Nomadia Delivery. The solution covers the entire delivery cycle, from route preparation through to proof of delivery.
Automatic or manual optimization of delivery routes by address, with integrated GPS guidance for each driver.
Instant status update of each parcel from the field terminal to Colis Privé's central information system.
Recipient signature captured directly on the terminal — timestamped and geolocated proof available immediately.
In case of absence, the driver contacts the recipient from the app to arrange delivery to a pickup point, a trusted third party, or to reschedule.
Management of advance receiving the day before to prepare the next day's routes and optimize depot organization.
Contextual guide built into the terminal to support drivers with no prior experience from their very first use.
The Benefits Experienced by Colis Privé
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Accelerated Digitization of Delivery Operations
The terminal fleet renewal, combined with the latest version of Nomadia Delivery, enabled Colis Privé to take a decisive step forward in digitizing its operations — in line with the exponential growth of its volumes (+46% revenue in 2020).
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Immediate Onboarding for All Delivery Driver Profiles
The ergonomics and interactive user guidance allow a driver with no sector experience to operate effectively from day one, without lengthy training — a decisive advantage in a high-turnover industry.
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Reduction in Delivery Failures
The ability to contact the recipient and propose alternatives directly from the app (pickup point, trusted third party, rescheduling) significantly reduces the failure rate and re-delivery costs.
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Total Traceability and Customer Satisfaction
Real-time status updates for every parcel allow Colis Privé to offer full transparency to senders and recipients, aligned with modern e-commerce standards.
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A Long-Standing Partnership Since 2009
Nomadia's ability to evolve its solution in line with Colis Privé's operational needs is the hallmark of a long-term collaboration built on trust and continuous adaptation to last-mile challenges.
A Growth Lever for B2C Delivery Operators
For a Director of Operations or a Logistics Director, the Nomadia Delivery solution goes far beyond tracking. It is a genuine operational performance, customer satisfaction, and scalability lever that allows delivery volumes to grow without multiplying supervision costs.
The solution scales with volume growth (from 4,000 to 8,000 drivers) without any IT system overhaul or operational disruption.
Real-time exception management from the terminal reduces delivery failures and optimizes the cost per delivered parcel.
Real-time tracking, electronic proof of delivery, and proactive communication: premium e-commerce standards, for every parcel.
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