SPIE
SPIE chose Nomadia Field Service for its ability to integrate and schedule new requests in real time for mobile technicians in the field, as well as for the user-friendliness of its interface.
Presentation
SPIE provides a wide range of services in climate engineering, thermal engineering, communications, electrical installations, and energy. The DML Division — Deployment, Maintenance, and Logistics — of the Île-de-France/North-West subsidiary offers multi-technical maintenance and repair services for large companies with agency networks (banks, telecommunications, service companies, energy providers), and required a centralized management system for the entire territory.
Within this scope, SPIE handles everything from thermal equipment maintenance and small electrical repairs to implementing a nationwide signage replacement plan for a network of 10,000 points of sale.
Key figures
- 46,500 employees
- €6.7 billion in revenue in 2018
- 4 business areas: Information & Communication Technologies, Mechanical & Electrical, Technical Facility Management, Transmission & Distribution
DML Division
- 200 technicians
- 4 to 6 service calls per day per technician
- 7 million kilometers traveled per year
The challenge
Until a few years ago, scheduling was done manually by six dispatchers, each managing a group of technicians without necessarily coordinating with one another. The introduction of a geolocation system revealed an excessive amount of time spent on the road.
This justified the search for a centralized tool to better allocate tasks among technicians, with the goal of reducing the 7 million kilometers traveled annually even by just 10%.
Previously, each dispatcher worked in isolation. When we implemented geolocation, we realized we needed a system that could optimize route planning and significantly reduce travel.
Cyril Duval,
Logistics and Projects Manager
The solution provided by Nomadia
SPIE chose the Nomadia Field Service solution, particularly for its real-time scheduling capabilities and intuitive interface. Since technicians are always on the move, the system had to be able to integrate new high-priority requests at any time and send them directly to the teams’ PDAs.
Scheduling takes into account numerous parameters: branch opening hours, technician skills, proximity to home for route start, contractual obligations, etc. In the case of urgent corrective maintenance, the system checks for any preventive tasks already scheduled within the next 30 days and within a 3-km radius that can be “merged” and completed on the spot.
Technicians start their day knowing their first two appointments. The rest are sent gradually as the schedule evolves.
The solution ensures much greater consistency in planning and eliminates assignment conflicts, since technicians are automatically selected by the system. Nomadia Field Service also enables precise tracking of kilometers traveled a key competitive advantage, as clients outsourcing branch maintenance are increasingly attentive to this data, especially with regard to reducing greenhouse gas emissions.
The system provides better control over travel and emissions. It’s also a strong argument for environmentally conscious clients.
Cyril Duval,
Logistics and Projects Manager
The user-friendly interface of Nomadia Field Service has made adoption easier for dispatchers. They now receive far fewer phone calls, as 80% of service requests are automatically scheduled and transmitted. The solution ensures full traceability throughout operations via the Mobile portal: technicians can update the status of each task and submit a quick summary report.
Currently, the system manages the schedules of 40 technicians. It will soon be rolled out to 80, and then progressively to all 200 technicians in the Deployment, Maintenance and Logistics Division.
Shall we talk?
Want to learn more about our solutions, request a demo, or ask a question? Our experts are here to help.
