Last-mile delivery: when crises accelerate transformation
Taxes on small parcels, soaring fuel prices, pressure on margins… the delivery sector is facing a series of shocks that are undermining its players and disrupting its operational models. For companies that manage
When it comes to delivery routes, the focus is no longer on marginal optimisation but on the overall efficiency of the supply chain, including the end customer.
Last-mile delivery is now establishing itself as a strategic link in the supply chain. Long regarded as a mere operational step, it is now at the heart of economic, environmental and, above all, customer experience challenges.
Against a backdrop of successive crises—geopolitical tensions, rising energy costs, regulatory changes—traditional models are showing their limitations.
Companies must now balance operational performance, profitability and increasing consumer demands.
Companies must now balance operational performance, profitability and increasing consumer demands.
This white paper offers an analysis of the transformations underway in the delivery sector, highlighting not only the current challenges but also the drivers of innovation and competitiveness that will enable players to adapt sustainably.