Customer Case · Nomadia Field Service Management
Derichebourg Propreté Deploys Nomadia Field Service Across 50 Sites in France for a Complete Automation Cycle
Derichebourg Propreté: Large-Scale Multi-Skilled Services for Businesses and Public Authorities
A reference operator in services to businesses and public authorities, the Derichebourg Group is organized into three divisions: environmental services, business services, and airport services. Its flagship division, Derichebourg Propreté and associated services, serves 15,000 private and public clients — industrial, commercial, institutional — with a comprehensive range of services: cleaning, window cleaning, disinfection, green space maintenance, and waste management.
With 27,000 specialists, 1,200 vehicles, and 250 locations in Europe, managing field technicians represents a considerable logistics challenge. It is to address this complexity that Derichebourg Propreté launched a tender, then deployed Nomadia Field Service Management across all 50 of its sites in France.
Four Structuring Objectives Behind the Tender
The Challenges: Complex Management of Multi-Site Field Technicians
- Multi-site and multi-intervention challenges: each technician may operate across very different sites in a single day, with varied missions (cleaning, window cleaning, disinfection, green spaces) requiring specific skills and equipment.
- Specific qualifications by intervention type: certain missions require specific certifications or specialized training. Without a planning tool integrating these parameters, the risk of inadequate assignment is real.
- Activity peak management: certain clients (hospitals, factories, large retail stores) generate seasonal or event-driven activity peaks that disrupt regular schedules and require rapid resource reorganization.
- No real-time visibility on field teams: without a tool combining GPS tracking and scheduling, local managers had no consolidated view of technicians' locations, mission progress, and the actual workload of each team.
- Difficult planned vs. actual analysis: the absence of mission traceability made it impossible to compare what was planned with what was actually carried out — information critical for continuous performance improvement.
The Solution: A Unique GPS Tracking + Route Scheduling Integration
In response to the tender, Nomadia and one of its specialist telecoms partners designed a pilot solution in the Nord-Pas de Calais region, before its national rollout. The solution is built on the integration of two complementary tools:
Onboard unit + Garmin device in each vehicle. Real-time GPRS transmission to the web portal: appointment completion, traffic, itineraries, intervention statuses.
Fully customized scheduling software suite for Derichebourg's business constraints: multiple technicians at the same site, skills, client constraints.
This integration delivers the following benefits to Derichebourg Propreté in real time:
- Precise visualization of each technician's schedule, enabling high-performance management
- Journey time optimization, with fuel savings and improved productivity
- Real-time mission monitoring thanks to field updates (messages via Garmin device)
- On-the-fly adjustment of itineraries and schedules in response to disruptions
- Complete mission traceability: detailed planned vs. actual comparative analysis
- Full control of each technician's workload distribution
The mobile solution we tested very quickly became indispensable! It allows us to work on several key development priorities we had set for ourselves: optimizing team efficiency and improving service quality for our clients.
From the Nord-Pas de Calais Pilot to the National Rollout
Nord-Pas de Calais
Validation
in France
The Benefits Experienced by Derichebourg Propreté
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Enhanced Precision and Flexibility for Technicians and Managers
The integrated solution delivers unprecedented precision in scheduling: every technician knows their schedule, every manager sees progress in real time. Nomadia Field Service's flexibility absorbs disruptions without derailing the entire day plan.
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Journey Time Optimization and Fuel Savings
GPS tracking combined with automated scheduling eliminates detours and geographical inconsistencies. Less time on the road means more time on client sites, increased productivity, and reduced fuel costs across a fleet of 1,200 vehicles.
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Complete Mission Control and Traceability
Via the onboard Garmin device, technicians report each mission's status in real time. Derichebourg Propreté has end-to-end traceability with precise planned vs. actual comparative analysis — essential for contractual monitoring of key account clients.
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Better Control of Team Workload Distribution
Workload distribution is now visible and manageable. Managers can balance schedules between technicians, prevent overloads, and improve working conditions — a key retention lever in a high-turnover sector.
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Successful National Rollout Across 50 Sites
Following the Nord-Pas de Calais pilot's success, Derichebourg Propreté organized and completed the national rollout of the solution across all 50 of its sites in France. A large-scale deployment that validates the industrial robustness of the Nomadia Field Service + GPS tracking integration.
Building on the success of scheduling and mission tracking automation, Derichebourg Propreté plans to eventually incorporate an automatic invoicing function, triggered automatically upon completion of each validated mission. A vision of a complete automation cycle — from scheduling through to client invoicing — with zero manual re-entry.
A Transformation Lever for Business Services Providers
Fewer unnecessary journeys, balanced schedules, better-prepared technicians: value created per technician increases without added workload.
Real-time visibility across 50 sites, planned/actual traceability, controlled workload: local management transformed.
From scheduling to automatic invoicing: an ambitious vision for completely eliminating low-value manual tasks.
Discover Nomadia Field Service Management
The solution that automates the scheduling of your field technicians at scale — like Derichebourg.
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