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Customer Case · Nomadia Field Service Management
Seenergi Plans 40,000 Interventions Per Year with Nomadia Field Service
Seenergi Group: Leader in Livestock Advisory Services in Western France
Seenergi Group is the leader in livestock advisory services in western France, serving a living and digital agriculture model. Its subsidiary Seenovia provides farmers in the Pays de la Loire and Charente-Maritime regions with personalized indicators and advice based on data collected directly on their farms.
To collect this data, 180 field operators visit member farms on average once a month to carry out sampling and dairy controls. The challenge: planning 40,000 interventions and 4 million analyses per year, with an exceptional level of operational complexity. It is to meet this challenge that Seenergi chose Nomadia Field Service Management to replace its internal tools.
The Challenges: Planning Multi-Constraint Dairy Controls
Planning dairy controls presents a structural complexity rarely encountered in other sectors. Four factors make the task particularly demanding:
- Atypical hours constrained by milking schedules: controls cannot take place at any time of day. They start in the evening and end in the morning, requiring specific overnight planning.
- Specific skills required per farm: intervention protocols differ depending on the installations, and planners must ensure that the farms assigned to each operator match their qualifications.
- Synchronization with laboratory capacity: scheduling sample collection must take into account the downstream processing capacity of the laboratory to avoid any bottleneck.
- Two-thirds of operators working part-time: balancing workloads and individualizing schedules is essential for a fair and viable operation.
Nomadia Field Service: Long-Term Planning and Paperless Operations
Thanks to Nomadia Field Service's ability to simultaneously account for all of these constraints, Seenovia can now plan its activities 12 months ahead. A radical transformation compared to the internal tools used before.
Full anticipation of the 40,000 annual interventions, taking into account scheduling constraints, operator skills, and laboratory capacity.
Milking hours, operator skills, lab capacity, part-time schedules: all constraints are automatically integrated into the planning engine.
Operators access their schedules directly via the dedicated mobile app, eliminating paper documents and manual exchanges.
The solution lays the groundwork for future field route optimization, with the aim of eventually proposing ideal itineraries for each operator.
The Results: A Deep Organizational Transformation
We went from 13 planners to 7, while the managed area did not decrease. Before deploying the Nomadia solution, each one managed a team of around 15 people, while also handling a number of operational field missions. Today, planners have evolved toward a more managerial role. Each one now oversees a team of 25 to 30 operators, managing not only the planning of their interventions, but also recruitment and HR support.
The Benefits Experienced by Seenergi
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12 Months of Operational Visibility
Full anticipation of the 40,000 annual interventions makes Seenovia far less vulnerable to unexpected events. Planners can now manage with a long-term horizon, rather than on a day-to-day basis.
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Reduced Planning Headcount Without Loss of Performance
Seenovia went from 13 to 7 planners across the same area, thanks to the automation of repetitive tasks. A significant HR optimization that was achieved without compromising service quality.
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Skills Development and Role Evolution
Freed from manual planning tasks, planners have evolved into higher-value roles: managing teams of 25 to 30 operators, recruitment, and HR support. A positive and rewarding evolution for employees.
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Paperless Operator Scheduling
Access to schedules via the dedicated mobile app was seen as a positive development by field operators, especially since they were supported through the onboarding of the new tool.
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Foundations Set for Route Optimization
Mastering long-term planning is a first step toward full field route optimization. In the future, the solution will be able to propose an ideal itinerary for each operator, reducing kilometers traveled and improving working conditions.
Our field operators do not have urgent interventions to manage. They have well-established schedules and are given freedom in organizing their routes. In the future, the Nomadia solution will be able to offer them an ideal, optimized tour based on everything we have planned. By improving the working comfort of operators, these optimized routes should help reduce the staff turnover we experience in these roles.
An HR, Operational, and Strategic Lever for Field Organizations
For a Director of Operations or a planning manager, Nomadia Field Service goes far beyond optimizing schedules. It is a genuine organizational transformation lever that frees up human resources for higher-value missions.
Total visibility on operations, increased resilience to unexpected events, and serene long-term management.
Fewer planners for the same area, with enriched roles and growth in managerial skills.
Improved working conditions for field operators — through tailored schedules and optimized routes — contributes to team retention.
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