Customer Case · Nomadia Field Service Management
AlloDiagnostic Cuts Kilometers, Accelerates Growth, and Offers Online Dynamic Pricing with Nomadia Field Service
AlloDiagnostic — ADX Group: The Property Diagnostics Leader Facing Its Growth Challenges
France's leading property diagnostics operator, AlloDiagnostic relies on an integrated network of more than 40 branches and more than 250 certified property diagnosticians. The company intervenes for residential sales and rentals as well as managing asbestos-related issues for professional clients. With 400,000 surveys per year to carry out across France, managing the routes of field experts is a major operational and commercial challenge.
To support strong growth and meet the expectations of online customers, AlloDiagnostic implemented Nomadia Field Service Management — directly connected to its website for real-time online booking and dynamic pricing.
This was the starting figure that triggered everything. Half of diagnosticians' working time is not spent on surveys, but on travel between properties. Reducing this ratio represents a colossal lever for productivity, quality of working life, and price competitiveness for AlloDiagnostic.
The Challenges: National Optimization, Growth, and the Online Customer Experience
- Route optimization at national scale: with 40 branches spread across France and field diagnosticians covering large geographical areas, manual appointment planning had become impossible to optimize at this scale.
- Skill constraints by survey type: each diagnostic survey (EPC, asbestos, lead, electrical, gas...) requires a specific certification. The planning tool had to integrate each diagnostician's qualifications to assign only certified experts.
- Online booking with a reliable time slot offer: AlloDiagnostic's customers want to book their surveys directly online, with an immediate, reliable time slot offer that is consistent with the actual reality of diagnosticians' schedules.
- Dynamic pricing integrated into the online order: AlloDiagnostic wanted to offer a price adapted to the actual distance to be traveled for each mission — a feature impossible without a connection between the website and the planning tool.
- Scalability to support strong growth: with a rapidly growing business, AlloDiagnostic needed a system capable of handling increasing volumes of surveys without proportionally increasing administrative planning resources.
Nomadia Field Service: From Online Order to Report in 48 Hours
What makes AlloDiagnostic unique: Nomadia Field Service is directly connected to the company's website. As soon as an order is placed online or via the call centre, the solution automatically searches for the best possible schedule to minimize journey times, then offers a reliable time slot and a price adapted to the actual distance.
Direct connection between AlloDiagnostic.fr and Nomadia FSM for automatic appointment booking and pricing as soon as an order is placed online.
Automatic search for the best schedule to minimize travel times and kilometers to be covered, after each new order received.
Automatic assignment of the right diagnostician based on their certifications (EPC, asbestos, lead, electrical...) and their geographical location.
Automatic calculation of the price based on the actual distance to be traveled for each mission, offered directly at the time of online ordering.
Consolidated view of all diagnosticians' calendars within each branch, enabling rapid supervision and reassignment in the event of disruptions.
The optimized scheduling and intervention process guarantees the production and delivery of the detailed report to the client within 48 hours of the visit.
Thanks to the connection between the website and Nomadia Field Service, AlloDiagnostic has introduced a unique feature in the property diagnostics sector: the price offered at the time of online ordering is automatically adjusted based on the actual distance the diagnostician will have to travel to reach the property. The closer the property is to an available diagnostician, the more attractive the price. A pricing transparency that builds customer trust and differentiates AlloDiagnostic from its competitors.
✦ Unique Market FeatureToday, a website visitor can directly order all their property surveys online, with a reliable and flexible appointment offer and an attractive price, and then receive a detailed report within 48 hours of the visit.
The Benefits Experienced by AlloDiagnostic
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Significant Reduction in Kilometers Traveled
Nomadia FSM's automated, geographically coherent scheduling has enabled AlloDiagnostic to significantly reduce the kilometers traveled by its diagnosticians. With 400,000 surveys per year and 50% of working time initially spent on the road, every percentage point of optimization represents thousands of kilometers and tens of thousands of euros saved.
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Improved Diagnostician Productivity and Punctuality
Less time on the road means more surveys completed in a day, guaranteed punctuality at every client's property, and improved working conditions for field experts. Perceived service quality improves directly: clients are seen on time, by a prepared expert.
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Transformed Online Customer Experience
The direct connection between the website and Nomadia FSM offers web users a reliable time slot and transparent pricing in real time. A purchasing experience that meets current e-commerce standards and strengthens customers' trust in AlloDiagnostic.
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Dynamic Pricing as a Competitive Advantage
The ability to offer a price adapted to the actual distance to be traveled is a unique feature in the sector. It allows AlloDiagnostic to be competitive in dense areas (where diagnosticians are numerous) while maintaining profitability on more distant missions.
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Operational Agility and Growth Support
With an efficient, coherent, and flexible planning system, AlloDiagnostic has a solid lever to absorb volume growth without proportionally increasing its administrative resources. According to the CEO, Nomadia is "a true partner in meeting our growth challenges".
We now have an efficient, coherent, and flexible route planning system that takes into account the workload of mobile teams and their various business constraints. Nomadia is a true partner in meeting our growth challenges and maintaining our agility, both on the administrative side and in the support and operational functions.
A Competitive Lever for Certified Field Experts
Online booking with a reliable time slot and dynamic pricing: a purchasing experience that converts better and builds greater loyalty.
Less time on the road, more surveys per day: each diagnostician creates more value with the same resources.
A system that absorbs volume growth without administrative overhead: AlloDiagnostic scales its network friction-free.
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The solution that optimizes your field experts' routes and connects your online booking — like AlloDiagnostic.
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