Electrical Safety Authority plans more than 450,000 inspections each year with TourSolver
The Electrical Safety Authority (ESA) is a regulator and advocate for electrical safety in Ontario, Canada’s most densely populated province. Its role includes overseeing electrical work, licensing electrical contracting businesses and master electricians, identifying leading causes of electrical-safety risk, and promoting awareness, education and training.
Key figures
Optimizing inspector visits across a vast and diverse area
With a surface area of more than 400,000 square miles, Ontario ranges from major metropolitan areas to isolated rural zones. Inspectors must contend with variable road quality, weather hazards and journeys that can last hours between sites.
Inspectors can spend significant time on the road between electrical-installation sites.
Road quality and weather hazards affect travel times and the feasibility of planned schedules.
Inspection schedules frequently need to be reorganized when hazards or operational constraints emerge.
The previous application required enhancements, was approaching obsolescence and was not compatible with mobile devices.
ESA needed an easy-to-use solution for smart navigation, journey optimization and work scheduling, as well as dynamic risk and constraint management. The application also needed to support inspectors in the field through mobile access.
Reduction of travel time
Increase in productivity
Improved public safety
Improved working conditions
After evaluating multiple proposals and demonstrations, ESA chose Nomadia’s TourSolver. The SaaS route-optimization solution enables ESA to plan inspectors’ journeys and update them on the fly — a crucial capability when hazards require rapid rescheduling in the field.
Routes and electrical-installation information are sent directly to inspectors through the mobile app for real-time use in the field. At the end of each visit, inspectors can schedule the next one within the tool while still with the customer.
Our inspectors provided a comprehensive list of desired features, and TourSolver met all these requirements, and more. The customer communication features in particular were a significant benefit to our stakeholders. The software also ranks well in market research comparisons for current capabilities and future vision.
Optimization of resources for improved public safety
The 10–15 minutes gained enable us to lower the planning burden and boost productivity.
Now that inspection-call planning is more flexible, ESA can concentrate on what matters: making Ontario electrically safer for the welfare of its citizens. Inspectors who used the previous system have welcomed the new tool, which adapts to their often-unpredictable daily routines. ESA’s stakeholders also benefit from the optimization through more reliable communication and smoother inspections.
A key component of ESA’s digital strategy
Nomadia listened to what we were trying to accomplish. They worked with us to create a solution right-sized for the company and focused on our internal and external stakeholder groups. We successfully completed the project in less than six months and met the goals of our business case.
Delivery of solutions at ESA includes a core principle that our IT services are available when and where people want to use them. TourSolver is a key component of our digital strategy — an organizational approach to maximizing business benefits from modern technology and data assets.
TourSolver optimizes inspector routes and adapts them to changing field conditions.
Inspectors access routes and installation data wherever they are working.
Stakeholders receive approximate inspection times and benefit from smoother visits.
Freed-up capacity helps ESA focus on its mission of making Ontario electrically safer.
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Nomadia helps regulators and inspection organizations optimize field operations, improve stakeholder communication and strengthen public safety. Nomadia TourSolver.
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