Bubendorff increases appointments by +185% and quadruples interventions with Nomadia Field Service — the 7-year warranty becomes a logistics advantage
We immediately saw the potential of Nomadia's solution when it was presented. The tool demonstrated a productivity gain of more than 20%! Beyond its performance, we were also impressed by the solution's user experience; booking appointments is easier, and we benefit from a clear and precise view of technicians' schedules.
30–40 → 80–120 appointments per planner per day
Bubendorff designs, manufactures and markets its electric roller shutters in France, Belgium, Switzerland, Germany and Spain. Its differentiator: an exclusive free 7-year warranty (covering parts, labor and travel) creates a large-scale after-sales service commitment. With 4 million shutters under warranty and 50+ field technicians, intervention planning is a major commercial and operational priority.
Nomadia Field Service optimizes all pending appointments overnight. As a result, planners have an optimized list of time slots ready the next morning and can book appointments directly with users. Every evening, technicians receive their job sheets and confirmation of the following day's schedule — with no manual rescheduling.
A few years ago, a planner could book between 30 and 40 appointments per day. Today, thanks to Nomadia's solution, a planner can book 80 or even 120 appointments per day. While it is true that we have doubled the number of planners in recent years, we have quadrupled the number of interventions.
The 4 documented benefits
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1📅 +185% more appointments — the 7-year warranty becomes a commercial advantage
Bubendorff's free 7-year warranty creates an ongoing obligation to deliver large-scale after-sales interventions. Without a tool capable of managing this volume of requests, this promise would be impossible to keep. Nomadia Field Service turns this commitment into a tangible operational advantage — with +185% more appointments, Bubendorff fulfills its warranty faster and with less friction for customers.
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2🔄 Better long-term appointment management — reliable and consistent routes
Night-time optimization ensures that all pending appointments are processed every night according to configured constraints (5 days when a part is in stock, 10 days when remanufacturing is required, as well as technician skills and availability). Planners start each day with a consistent schedule — without manual reprocessing or complex trade-offs.
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3⭐ Increased customer satisfaction — less waiting, more predictability
Faster time-slot proposals, respected deadlines and technicians arriving with the right parts (thanks to the serial number being geolocated as soon as the request is submitted) — every aspect of the customer journey is improved. Bubendorff users receive a professional after-sales experience aligned with the 7-year warranty promise.
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4😊 Better working conditions — less pressure for planners and technicians
Planners can rely on the reliability and user-friendliness of Field Service to work with confidence — without the pressure of manually building routes. Every evening, technicians receive their job sheets and confirmed schedule for the following day — no more last-minute surprises. This directly improves the quality of working life for two key employee groups.
The strongest appointment KPI in the entire series — the 7-year warranty becomes an intervention engine.
With ×2 planners — Nomadia Field Service's signature productivity asymmetry at Bubendorff.
Every night, all pending appointments are rescheduled automatically — planners start the day ready.
4 million shutters covered by a 7-year warranty — and the logistics to honor it at scale.
Discover Nomadia Field Service
The solution that enables Bubendorff to go from 30 to 120 appointments/day/planner and quadruple its after-sales interventions.
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Nomadia helps manufacturers and after-sales service providers optimize their field service interventions. Nomadia Field Service.
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