Customer story · Nomadia Field Service · USA & Canada
Blinds To Go streamlines coordination of 450 designers and technicians across two continents with Nomadia Field Service
We're delighted with this new collaboration with a recognized player in Field Service Management.
Once the integration is complete, it will further enhance our customers' experience.
Blinds To Go: the American specialist in premium custom window coverings
Blinds To Go, an American company specializing in the sale and manufacture of premium window coverings, offers a differentiating service that goes well beyond simple in-store sales: a designer visits the customer's home for a consultation, then technicians handle measurement and installation. A premium, personalized, multi-step service that demands exemplary logistical coordination.
The Blinds To Go service in 3 steps — a uniquely complex coordination challenge
A designer visits the customer's home for a consultation — identifying needs, selecting materials and colors, and proposing a custom design.
A specialized technician visits the home for precise measurements — data sent directly for custom manufacturing.
An installer fits the finished product in the customer's home — the technical step that closes the service chain and delivers on the brand's premium promise.
Coordinating 450 designers and technicians across two countries, over 3 different types of appointments (consultation, measurement, installation), with strict sequencing constraints (installation cannot happen before measurement, which cannot happen before the designer visit) — this is a scheduling problem of extreme complexity that only a specialized Field Service Management solution can solve.
The 2 key benefits of Nomadia Field Service for Blinds To Go
Blinds To Go customers can choose their time slots for each of the 3 steps with clear, real-time visibility into field worker availability. A transparency that builds trust and smooths the premium customer journey — from the first designer visit through to final installation.
By optimizing the schedules of 450 field workers, Nomadia Field Service reduces unnecessary travel — grouping nearby appointments together and minimizing back-and-forth trips. Every designer or technician route becomes denser and more profitable.
The Nomadia Field Service features deployed at Blinds To Go
The benefits delivered for Blinds To Go
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450 field workers coordinated across 2 countries — Field Service's international scalability
Coordinating 450 designers and technicians spread across the United States and Canada, with 3 different types of appointments per customer file, is a scheduling challenge few solutions can handle. Nomadia Field Service gives Blinds To Go the scalability it needs to manage this international network from a single unified platform — with the same assignment rules, the same sequencing constraints, and the same level of service quality, regardless of which country the appointment takes place in.
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Premium service preserved — logistics in service of the upscale experience
At Blinds To Go, the customer experience doesn't stop at the product — it begins with the designer's first visit and continues through to final installation. For a 3-step in-home service to feel premium, every interaction must be smooth, punctual, and well coordinated. Nomadia Field Service allows Blinds To Go to deliver on its premium service promise at every step, ensuring the right field worker is in the right place at the right time — with no logistical friction visible to the customer.
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Reduced operational costs — geographic optimization across all 3 steps
Field Service's geographic schedule optimization allows Blinds To Go to significantly reduce travel costs for its 450 field workers. By grouping nearby appointments together and minimizing unnecessary back-and-forth trips, every designer and technician completes more appointments per day — a direct gain in productivity and cost per appointment, across a network operating at continental scale.
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A recognized player in Field Service Management — trust as the foundation of the partnership
Richard Akos explicitly highlights Nomadia's reputation as a "recognized player in Field Service Management." Choosing a recognized partner to integrate a solution this critical — one that directly touches the experience of every Blinds To Go customer — reflects the trust required for a deployment at international scale. Nomadia brings Blinds To Go not just proven technology, but also large-scale Field Service Management expertise.
Nomadia Field Service — Blinds To Go's choice for its international rollout
A unique case in the series: Nomadia deployed outside France, across two North American countries simultaneously from a single platform.
Designer, measurement, installation — 3 field-worker profiles, 3 types of appointments, sequential dependencies: Field Service manages the complexity.
Logistics stay invisible, service stays visible — Blinds To Go can focus its energy on the quality of every customer interaction.
Discover Nomadia Field Service
The solution chosen by Blinds To Go to coordinate 450 field workers across 2 countries — designers, technicians, and installers delivering a premium service.
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