AI by Design:
artificial intelligence by Nomadia
AI that calculates. Teams that decide.
For twenty years, an optimisation engine has been at the heart of every Nomadia solution. New AI capabilities (voice, vision, conversational agents) plug into it without replacing it. Here is our approach, our principles and what AI actually changes, day to day, for your field teams.
What is AI by Design?
The difference between AI added as an afterthought and AI designed for the field from day one.
AI by Design describes a solution in which artificial intelligence has been the core from the very beginning, rather than a layer added on top. At Nomadia, results are calculated by a deterministic optimisation engine: they are reproducible, traceable and explainable, never generated by a language model.
At most software vendors, a conversational assistant has been placed on top of an existing tool. At Nomadia, it is the other way round: the engine is the product, and every new AI module builds on it. In practice, when an AI agent suggests a time slot or a reassignment, it is not invented by a language model. It has been calculated by the engine, in line with your business constraints.
AI added on top
- A chatbot placed on a conventional scheduling tool
- Generated answers that may vary from one time to the next
- Hard to explain why a decision was made
- Direct access to data, outside user permissions
AI by Design
- An optimisation engine at the heart of the product for twenty years
- Calculated, reproducible results
- Every assignment can be explained by its constraints
- Agents restricted to authorised functions
Why AI at Nomadia?
AI does not transform "a company": it changes a specific working day.
Start from a real field pain point
Every module was born from a problem raised by our customers and co-designed with them. None of them is a technology showcase.
Remove low-value tasks
Re-entering data in the evening, manual sorting, rebuilding the schedule after every disruption: AI takes care of what wears teams down without giving them anything back.
Give time back to judgement
Handling an exception, keeping a customer commitment, upskilling a team: this work remains human.
Six rules that govern all Nomadia AI
They apply to every solution and every module, and we stand by them publicly.
A calculation, not a generation
Operational decisions (routes, assignments, time slots) are produced by a deterministic engine fed by predictive models trained on your history.
Humans keep the final say
AI suggests, your teams validate. Human oversight is built in: every suggestion can be accepted, changed or rejected.
Explainable by design
An engine with explicit constraints can tell which rules produced a result. No black box.
Within each user's permissions
AI agents go through MCP connectors: they call authorised functions of the application, with no direct access to the database. Your access rights apply without exception.
The lightest model that does the job
Generative AI is only used where it is irreplaceable: voice, vision, language. Everywhere else, a lean calculation is enough.
No usage-based billing
What improves an existing task is included. What removes a task or makes a new one possible is available as an option. No AI module is billed by usage.
Always the same chain, whatever the module
The AI entry point changes with the use case. The link that decides never changes.
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A signal comes in
A photo, a voice note, a customer request, a question in natural language.
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The engine decides
The calculation balances your business constraints: skills, SLAs, storage capacity, zones.
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The action goes out
Qualified ticket, confirmed time slot, rescheduled route, report sent.
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The proof comes back
Completion photo, decision log, structured data ready for downstream use.
Your data stays with you
No black box, no data leaving your environment, no integration project for your IT department.
Hosted in the European Union
Your field data stays in your Nomadia environment, hosted in the EU for the European market.
ISO 27001 certified
Information security is governed by an international standard and verified through regular audits.
Training on anonymised data
The datasets used to train the models are anonymised, in line with GDPR compliance.
Open source and in-house development
Nomadia favours open source and components developed in-house, to keep full control from end to end.
Compliant, frugal AI that serves your teams
Regulatory compliance and energy efficiency, built in from the design stage.
Ready for the AI Act
Assigning tasks to workers falls under Annex III of the European AI regulation (AI Act), with a compliance deadline set for December 2027. It requires human oversight, informing employee representatives and keeping logs.
Explainable decisions, retained logs, built-in human oversight: at Nomadia, these requirements are structural, not added after the fact.
Frugal AI, in line with our mission
Nomadia is a mission-driven company. Performance does not justify any footprint: we track the carbon footprint of our AI tools, size models to actual needs and host in the EU.
And every optimised route means kilometres saved for our customers: optimisation remains our main carbon lever.
AI across Nomadia solutions
One engine, use cases specific to each business, starting with Field Service Management.
Field Service Management
For technical interventions: from the first report to job closure, AI qualifies, schedules, documents and provides proof.
Discover Nomadia FSM AI- Smart ReportingThe technician's voice becomes structured, standardised data.
- Smart ControlManagers query activity in natural language and trigger rescheduling.
- Smart TicketingA photo becomes a qualified, prioritised and assigned ticket.
- Smart Booking24/7 appointment booking on time slots calculated by the engine.
- Strategic PlanningThe capacity and hiring needed, costed before a contract is signed.
New AI products are on the way
Other Nomadia solutions are gaining AI modules, built on the same engine and following the same principles. They will be showcased here as soon as they launch.
AI by Design FAQ
Answers to the questions we are most often asked about Nomadia AI.
What is AI by Design?
AI by Design describes a solution in which artificial intelligence has been the core from the very beginning, rather than a layer added on top. At Nomadia, results are calculated by a deterministic optimisation engine: they are reproducible, traceable and explainable, never generated by a language model. This is what makes every decision verifiable by your teams.
Does Nomadia AI use language models?
Yes, but only where they are irreplaceable: understanding voice, analysing an image, conversing in natural language. Operational decisions (routes, assignments, time slots) are still calculated by the optimisation engine, never generated by a language model.
Where is my data hosted?
In your Nomadia environment, hosted in the European Union for the European market. Nomadia is ISO 27001 certified and favours open-source tools and in-house development.
Is my data used to train the models?
The datasets used for training are anonymised, in line with GDPR compliance. AI agents never access your database directly: they only call authorised functions, within each user's permissions and according to your existing access rights.
How is Nomadia preparing for the AI Act?
Assigning tasks to workers falls under Annex III of the European AI regulation, with a deadline in December 2027. An engine with explicit constraints, built-in human oversight and retained logs meets these requirements by design.
Will AI replace my teams?
No. What disappears are low-value tasks: re-entering data, manual sorting, rebuilding schedules by hand. What remains is judgement: handling exceptions, keeping customer commitments, managing operations.
Which Nomadia solutions include AI?
Nomadia Field Service Management now includes five AI modules: Smart Reporting and Smart Control, included, plus Smart Ticketing, Smart Booking and Strategic Planning, as options. Other Nomadia solutions will soon get their own AI modules.
See AI by Design at work on your own rules
Bring your most complex business constraints: we will show you how the engine balances them.
