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Customer story · Nomadia Field Service · Bulky-item e-commerce delivery
C Chez Vous cuts its appointment lead time by 2 days and its mileage by 10 to 15% with Nomadia Field Service
Implementing Nomadia's schedule optimization solution has been an overall success — from an economic, technical, and human point of view alike.
Founded in 2008, C Chez Vous handles the home delivery of CDiscount products weighing over 30 kg — appliances, furniture, and home equipment. From its logistics hub in Saint-Étienne, its 33 regional branches, and 9 satellite sites, C Chez Vous organizes hundreds of complex delivery routes daily across the whole of France.
C Chez Vous by the numbers
The 2 operational challenges at the heart of the project
The appointment booking module built directly into Nomadia Field Service is at the heart of C Chez Vous's transformation. As soon as an order is placed on the CDiscount website, the customer receives an appointment proposal generated automatically by the solution — with no manual intervention. Until the customer replies, the appointment is held in the schedules. C Chez Vous can see confirmed and unconfirmed appointments in real time, with full flexibility to adjust.
Nomadia Field Service — the features deployed at C Chez Vous
Thanks to Field Service, C Chez Vous can now offer its drivers 100% reliable, consistent routes — with no wasted mileage, an optimized vehicle load factor, and real-time global visibility. Configuring capacity by time slot provides the flexibility needed to absorb daily flow variations without any break in planning.
The benefits delivered for C Chez Vous
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-2 days on appointment lead time — a direct competitive advantage
In bulky e-commerce delivery, the time between an order and its scheduled appointment is a decisive factor in customer satisfaction. Gaining 2 days on this lead time means, in practice, that CDiscount customers are delivered sooner, with less waiting, and an overall improved buying experience. This gain is made possible by automatically generating time-slot proposals as soon as an order is placed, with no manual intervention anywhere in the process.
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-10 to 15% mileage — direct savings on transport costs
For a company running between 300 and 400 daily routes across 45 platforms, cutting mileage by 10 to 15% represents considerable savings — in fuel, vehicle wear, and driving time. This gain comes from Field Service's optimization algorithm, which calculates routes while simultaneously factoring in all the logistical constraints specific to bulky-product delivery.
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A perfectly optimized scheduling system — in Benjamin Brun's own words
Benjamin Brun puts it plainly: "Thanks to the extensive development and configuration work done on the tool, we now have a perfectly optimized route-planning system." This level of customization illustrates Nomadia's ability to adapt Field Service to C Chez Vous's specific business needs — driver skill management, product volume, type of service, customer location — without compromising on performance.
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An economic, technical, AND human success — the full triptych
Benjamin Brun's quote highlights a dimension often overlooked in logistics transformation projects: the human dimension. Nomadia Field Service didn't just improve operational indicators — it also simplified daily life for operations teams and drivers. A well-designed, well-configured, well-deployed solution creates economic and technical gains, but also team buy-in and a reduced mental load around planning.
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A fully automated flow — from the CDiscount order to proof of delivery
Integrating Nomadia Field Service into C Chez Vous's information system created a fully automated flow: the order triggers the appointment proposal, the customer's confirmation updates the schedules, route sheets are sent automatically to drivers, and proof of delivery (electronic signatures, photos) flows back in real time. An unbroken chain that eliminates manual entry and the risk of error at every step.
Nomadia Field Service — an overall success for C Chez Vous
The CDiscount customer receives their time-slot proposal as soon as they order — and is delivered 2 days earlier than before the rollout.
Across 300-400 daily routes, that's a massive reduction in transport costs and the fleet's carbon footprint.
From the CDiscount order to the electronic delivery signature — zero manual entry, zero break in the chain.
Economic, technical, AND human — an overall success according to Benjamin Brun, the highest mark of a successful rollout.
Discover Nomadia Field Service
The solution that lets C Chez Vous save 2 days on appointments and 15% on mileage — across 300 automated daily routes.
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