Addressing Order Preparation Challenges Through Automation

24/07/2026
14:35

reading time : 2 min

Lucie Monnot

Content Marketing Manager

Addressing order preparation challenges through automation

Customers expect to receive the desired product(s) in the right quantity, in perfect condition, and within the promised timeframe. Order preparation, including picking and packing before dispatch, therefore constitutes an essential step in the logistics chain. Dedicated digital tools make it possible to save time, improve efficiency, and reduce the error rate.

The challenges of order preparation

Any anomaly at the time of order preparation can have serious consequences. Due to a wrong reference, defective packaging that has damaged the product, or an insufficient quantity, the customer may request a refund, a return, or a replacement, all of which represent additional costs for the seller. But above all, such a situation affects customer satisfaction and the company’s brand image.

Optimizing order preparation, both in terms of speed and reliability, is therefore crucial. This begins with the routing of goods from stock to the packaging area. Two modes of organization are possible:

In large warehouses containing a multitude of references, the “goods to man” system consists of using automated storage and retrieval systems to automatically deliver items to the order picker, who then simply needs to pack them.
Conversely, in the case of the “man to goods” system, it is the operator who moves through the aisles to collect the products. They sometimes need handling equipment, depending on the average number of items per order, their weight and volume, and also the height of the shelving.

The picker must then verify references and quantities, correctly pack the products, and, for companies that still use paper documents, print the delivery note. The final step is the transfer of the parcel to the dispatch area, where it is collected by the carrier or delivery driver.

The benefits of digital tools for optimized order preparation

Picking is the most time-consuming and resource-intensive step, but it is also the most sensitive, as the slightest problem can impact the rest of the process. An order preparation software defines the best route within the warehouse, taking into account the layout of the premises, the volume of references, the nature of the goods, the quantities to be picked, and more. A guidance system then directs the agent to the locations they need to go to, for example through voice prompts or light indicators.

More broadly, digital solutions are recommended for improving productivity and streamlining the entire logistics chain.

On one hand, they minimize the risk of errors.
On the other hand, they contribute to improved inventory management.

The scanning of each item’s barcode triggers an automatic update of the remaining quantities in the warehouse, and if necessary, immediately initiates a replenishment order to prevent any stockout.

Finally, thanks to a dedicated interface, customers are kept constantly informed of the status of their order. From preparation to the receipt of the parcel by its recipient, passing through handover to the carrier and each key stage of the journey, the customer benefits from real-time visibility. This tracking helps to reassure them, and even when delays occur, buyers tend to be more understanding when they are kept informed. In addition to a configuration tailored to the company’s specific needs and constraints and as fully digitized as possible, transparent communication and high responsiveness are the secrets of high-performance order management.

Frequently Asked Questions

FAQ – The Most Frequently Asked Questions About Nomadia

Why Choose Nomadia?

As France’s leading publisher of Smart Mobility SaaS solutions, Nomadia supports more than 175,000 field professionals every day. Our solutions are easy to use, quick to deploy, and deliver significant and immediate return on investment.

Drawing on the expertise of both a software publisher-integrator and a consulting firm, Nomadia’s teams provide tailored support, from data consulting to the deployment of mobile devices. Finally, our technical support team is available 24/7 to assist you.

Who Are Nomadia Solutions Designed For?

Nomadia solutions support the digital transformation of all mobile professionals: field sales representatives, delivery drivers, technicians, auditors, healthcare workers, inspectors, service providers, security patrol officers, experts, and more.

Whether for SMEs or large enterprises, our solutions adapt to businesses of all sizes and across all industries.

How Much Does It Cost?

Nomadia Delivery offers transparent and flexible pricing, which primarily depends on the number of users (for example, planners and dispatchers) rather than a fixed cost per parcel.

Thanks to this model, you can control your delivery costs based on the number of resources (users) involved in route management, providing great flexibility to adjust your subscription according to the size of your fleet and your operational needs.

Is It Compatible with My Current ERP System?

Yes! Nomadia Delivery has been designed to integrate quickly and easily into your existing environment thanks to our powerful and secure APIs. Our solution is compatible with most ERP systems on the market. API integration enables the automatic synchronization of your transport orders, customer orders, and customer information, ensuring smooth and error-free delivery tracking. The solution also offers user-friendly import capabilities with data validation controls, as well as export options in multiple customizable formats.

Is It Suitable for Our Delivery Volume?

Yes, Nomadia Delivery is ideal for companies that manage a high volume of deliveries and want to optimize their routes, create balanced territories for their drivers, and ensure precise tracking of every parcel. Nomadia Delivery adapts to fleets of all sizes!

Can Multiple Warehouses or Depots Be Managed?

Yes, our solution allows you to manage multiple warehouses or depots. It centralizes data and optimizes routes or service operations for each of them.

Is There a Limit to the Number of Stops in Route Optimizations?

No, there is no strict limit to the number of stops in route optimizations. Our solution can handle large volumes of stops and quickly calculate optimized routes.

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