Automated Intervention Scheduling: Why Adopt It?

04/08/2026
10:13

reading time : 2 min

Lucie Monnot

Content Marketing Manager

All companies that work at customer sites, whether to install, inspect, repair or assess equipment, face the same challenge. To remain competitive, they must combine fast field interventions, high service quality and, particularly during periods of strong growth, control over operating costs and payroll.

Optimizing operational planning is the only way to keep all these factors under control.

Unfortunately, planners face a highly complex task because they must consider a large number of parameters, including travel time, intervention types and durations, employee skills, contractual deadlines, customer preferences and the characteristics of customer facilities.

The solution is to move away from manual or semi-manual planning and adopt a tool that automatically generates optimized intervention schedules and routes based on the constraints specific to the company’s industry, organization and the professions of its field workers, including technicians, healthcare professionals and auditors.

Do you think your business is too specific to automate field intervention planning? Operating in very different industries, Seenovia and Dom’Air Santé demonstrate that any company can move to intelligent automated scheduling and quickly benefit from improved productivity, flexibility and customer satisfaction.

Seenovia: 12 months of operational visibility through long-term planning

Seenovia provides dairy farmers in the Pays de la Loire and Charente-Maritime regions with indicators and personalized advice based on data collected on their farms.

Its objective in adopting a planning solution was to optimize the long-term routes and schedules of its 180 field operators.

These operators visit member farms approximately once a month to collect data and samples required for dairy inspections.

In total, Seenovia must schedule 40,000 interventions and 4 million analyses every year. Several factors make this particularly complex:

Dairy inspections and sample collection cannot take place at any time of day. They must be carried out during milking, with some inspections starting in the evening and ending in the morning.
Intervention protocols vary depending on the facilities. Planners must ensure that the farms assigned to operators match their skills.
Data and sample collection schedules must take the laboratory’s processing capacity into account.
Two-thirds of operators work part time, which requires workloads to be balanced and schedules to be individualized.

The planning solution’s ability to take all these constraints into account simultaneously now allows Seenovia to anticipate its activities 12 months in advance.

In addition to providing greater visibility and making the company less vulnerable to unexpected events, the solution has significantly simplified the planners’ work. It enabled Seenovia to reduce the size of its planning department while also changing the planners’ roles.

“We went from 13 planners to seven, even though the area we manage has not decreased. Before the Nomadia solution was deployed, each planner managed a team of around 15 people while also carrying out a number of operational field assignments. Today, the planners have moved into a more managerial role. Each of them is now responsible for a team of 25 to 30 operators and manages not only their intervention schedules, but also recruitment and HR support.”
Nicolas Coulon, Head of the Performance Indicators Market, Seenovia

Implementing Nomadia Field Service also made it possible to digitalize operator schedules.

Operators now access their schedules through their professional mobile application. Employees considered this change particularly positive and empowering because they were supported in understanding and learning how to use their new tool.

For Nicolas Coulon, the work carried out with Nomadia to prioritize constraints and automate planning is a first step toward route optimization.

“Our field operators do not have urgent interventions to manage. They have well-established schedules and are given some freedom in organizing their routes. In the future, the Nomadia solution will be able to suggest an ideal route, optimized based on everything we have planned. By improving operators’ working conditions, these optimized routes should help reduce the employee turnover we experience in these roles.”
Nicolas Coulon, Head of the Performance Indicators Market, Seenovia

Dom’Air Santé: integrating 40% unscheduled interventions while improving service quality

Dom’AIR Santé is a home healthcare provider that delivers, installs and maintains respiratory assistance equipment prescribed for patients.

The company, a subsidiary of the Bastide Group, operates across Nouvelle-Aquitaine and Occitanie. Its 57 technicians also work in hospitals and intensive care units throughout the region.

The main factor complicating its operations is the need to respond very quickly when equipping new patients.

“Forty percent of our interventions cannot be scheduled in advance and must take place within the hour. This inevitably disrupts interventions that may have been scheduled up to a year in advance. The planning department and call center were finding it increasingly difficult to identify time slots that suited both patients and field workers, particularly because not all technicians have the same qualifications and skills. The Nomadia solution enabled us to overcome this challenge.”
Rodolphe Mazy, Business Unit Director, Dom’Air Santé

Since Nomadia Field Service went live in January 2024, Rodolphe Mazy has identified the following benefits.

Easier appointment scheduling

When a new patient is registered, the system automatically suggests optimized time slots.

Because technician skills are integrated into the system, it only suggests time slots when a technician with the skills required for the patient’s condition and equipment is available.

“This improvement has helped stabilize and retain our call center planners, even though each of them now manages 20% more patients.”

Mass scheduling of recurring interventions

Predictable interventions, including inspection and maintenance visits, represent 60% of the company’s activity.

These interventions are transferred in bulk from the ERP system to the planning tool, which automatically assigns them to the appropriate technician. Patients are automatically notified about these future appointments.

“Another benefit of connecting the ERP system to the planning tool is that duplicate data entry has completely disappeared at Dom’Air. This improves reliability and saves the administrative teams much more time than you might imagine.”

Increased productivity through realistic schedules

Productivity has increased thanks to schedules based on reliable travel and intervention times.

Improving the accuracy of these parameters put an end to a practice that was harming technician productivity and increasing payroll costs: scheduling extremely wide time slots to ensure that technicians arrived on time for their next appointment.

“Without a planning tool, a technician completed only four interventions per day. With semi-manual planning, they completed between five and six. With Nomadia, we have moved above six without any difficulty. As our business grows, patient density increases in each area, allowing us to target up to eight interventions per day while maintaining excellent working conditions for technicians.”

Improved communication with customers and patients

Appointments are systematically reminded to patients by text message.

Thanks to this reminder system, the rate of failed home visits caused by patients being absent fell from 15% to 5%.

Improved customer satisfaction

Customer satisfaction has improved, first and foremost because announced visit times are respected.

“This is the direct result of everything we have implemented in the planning solution. Our technicians not only arrive at patients’ homes on time, but they are also less stressed, more focused and more attentive.”

“The most difficult part of this type of project is change management. Field teams need to be involved from the beginning. That is what we did with Nomadia. In six months, we built a planning solution adapted to the specific requirements of the healthcare sector, with a return on investment that is already significant.”
Rodolphe Mazy, Business Unit Director, Dom’Air Santé

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