Before You Sign, Ask These 7 Questions

A product demo shows what the vendor has prepared. It almost never shows what will make the difference eighteen months later.

This guide brings together the 7 questions asked by companies whose FSM projects have succeeded, formulated so they can be asked as-is to any vendor on the market: IT integration, business rules management, responsiveness to the unexpected, technician-to-planner ratio, data security, deployment support, and support commitments.

In this guide, you will discover:

• The questions to ask about integration with your ERP, CRM, or CMMS.
• How to verify that the tool can reschedule without disrupting the day that has already been planned.
• The technician-to-planner ratio you should require, backed by customer data.
• The warning signs to look for in a vendor's answers.