74% of French people experienced a constraint during a home service call
- 17/08/2026
- 15:10
Reading time: 7 min
Content Marketing Manager
According to the OpinionWay survey for Nomadia (June 2026, 1,160 respondents), 74% of French people report at least one constraint situation during their last technical home service call. The dominant feeling: being unable to live their day normally until the professional has come by.
Behind this overall figure, the study details very concrete situations and populations that are much more exposed than average.
Sommaire
The feeling of being "stuck at home"
French people don't just deal with waiting time. They describe a genuine loss of their day:
This kind of being tied down is far from trivial in 2026: delivery, rideshare, teleconsultation, most everyday services now offer flexibility and real-time tracking.
Customers no longer compare their technician to their old plumber, but to their delivery driver. Being forced to stay put "just in case" flatly contradicts standards already taken for granted elsewhere.
Did you know?
21% of French people check their phone every 5 minutes while waiting, afraid of missing a call or message from the technician. The survey documents eight constraint scenarios, broken down by profile.
Download the full study
Explore the eight constraint scenarios analyzed in the OpinionWay survey for Nomadia.
Our solution: freeing up the customer's whole day, not just their time slot
An informed customer is no longer a stuck customer. With Nomadia Field Service Management , the customer receives a notification as the technician approaches and can track their arrival in real time, reclaiming their day, with no risk of missing the visit.
A mismatch experienced as unfair
The 32% figure is worth pausing on: for a third of French people, the wait isn't just long, it's disproportionate, several hours blocked out for less than 15 minutes of actual service.
Adding to this mismatch, 26% of respondents report that the waiting time was far longer than the time the professional actually spent on site.
This disproportion breeds quiet distrust: it doesn't always trigger an immediate complaint, but it resurfaces when the moment comes to recommend, or not, the company.
That's exactly the mechanism documented in the survey's "customer fallout" section: 71% of French people take action after a disappointing service visit .
Under-35s and single-parent households: overexposed groups
Not all population groups experience these constraints in the same way.
For these groups, juggling work, family, and household demands alone around an imposed time slot is a genuine headache.
And the stakes go beyond the statistics: under-35s make up a growing share of the customer base for home services and are the generation most active in posting online reviews.
Overlooking their dissatisfaction means disproportionate exposure to negative word of mouth.
Conclusion
Three out of four customers experience a concrete constraint during an at-home service visit, and the figure reaches 93% among both under-35s and single-parent households.
These groups (larger in number and more demanding tomorrow) won't tolerate a service perceived as rigid for long: tighter time slots and upfront information are no longer a nicety, but a condition for customer loyalty.
FAQ
74% of French people experienced a constraint during a home service call
What are the main constraints experienced during a home service call?
According to the OpinionWay survey for Nomadia (June 2026): the feeling of being stuck at home before the technician arrives (43%), several hours blocked for a service call lasting less than 15 minutes (32%), and cancelling planned activities (27%).
Why are under-35s more affected?
93% of under-35s report at least one constraint, versus 51% of those 65 and over. Early in their working and family life, this generation has less flexibility to absorb imprecise time slots and is more vocal about it online.
How can companies reduce these constraint situations for their customers?
By narrowing announced time slots and giving customers real-time tracking of the technician’s arrival: the feeling of being “held hostage” by an imprecise appointment disappears along with the uncertainty that creates it.
