SPIE Centralizes Scheduling for 200 Multi-Skilled Technicians and Cuts Its 7 Million Annual km with Nomadia Field Service

SPIE DML: Multi-Skilled Maintenance for Large Branch Networks

SPIE provides a broad range of services in HVAC, thermal engineering, communications, electrical installations, and energy. Its DML Division (Deployment, Maintenance, and Logistics) of the Greater Paris/North-West subsidiary delivers multi-skilled maintenance and repair services for large companies with branch networks: banks, telecoms, service companies, and energy providers.

In this context, SPIE carries out highly varied missions: thermal equipment maintenance, electrical installation repairs, implementation of national rebranding rollout programs for networks of up to 10,000 points of sale. With 200 technicians each completing 4 to 6 interventions per day, that amounts to 7 million kilometers traveled every year — a figure that absolutely had to be optimized.

The Challenge: 6 Siloed Planners, No Coordination and No Shared Tool

• 🧩 Siloed planning by technician groups: 6 planners each organized the work of a group of technicians, without necessarily communicating with one another. The result: overlapping territories, assignment conflicts, and a fragmented view of overall activity.
• 🚗 Excessive proportion of travel time: the absence of geographical route optimization generated incoherent journeys, revealed by the introduction of a GPS tracking system — which served as the trigger to search for a solution.
• ⚡ Difficult emergency management without a real-time tool: integrating an urgent corrective intervention into an already established schedule, without automatic recalculation, required numerous phone calls and disrupted the entire day.
• 📞 Excessive volume of phone calls: without automatic dispatch of interventions to field technicians, every schedule update went through a phone call — a time-consuming bottleneck for planners and a source of errors.
• 📋 No intervention traceability: without a field portal, service reports came back informally, making it difficult to track activity and provide proof of service to key account clients.

Nomadia Field Service: Real-Time Scheduling and the "Drip-Feed" Dispatch Mechanism

SPIE selected Nomadia Field Service for two key reasons: its ability to integrate and schedule new requests in real time, transmitted directly to field technicians' mobile devices, and the user-friendliness of its interface for planners.

A Progressive Rollout Across the DML's 200 Technicians

The Benefits Experienced by SPIE

1. Greater Schedule Coherence, Zero Assignment Conflicts

   Centralizing scheduling eliminates silos between planners. The system automatically selects the right technician for each intervention based on skills, location, and constraints. Assignment conflicts are a thing of the past.

2. 80% of Interventions Dispatched Automatically, Without a Phone Call

   The volume of phone calls from planners has significantly decreased. 80% of requests are scheduled and dispatched automatically to technicians' mobile devices. Planners focus on the remaining 20% — emergencies, complex cases, and strategic arbitrations.

3. Intelligent Preventive-Corrective Merging for Emergencies

   When a corrective emergency arises, the system automatically detects whether a preventive task is scheduled within the next 30 days and within a 3 km radius. If so, it is "absorbed" into the technician's route, optimizing travel and avoiding a second visit.

4. Complete Traceability of Every Intervention

   Via the mobile portal, technicians update each intervention's status and submit their service report in real time. SPIE has complete traceability of all activity — an asset for billing, contract management, and proof of service for key account clients.

5. A Competitive CSR Argument with Customers

   Precise visibility on kilometers traveled per route has become a differentiating commercial argument for SPIE. Its key account clients — banks, telecoms operators, energy providers — are increasingly attentive to the CO₂ emission reductions of their service providers. Nomadia Field Service transforms this operational data into a customer retention lever.

A Competitive Lever for Multi-Skilled Maintenance Service Providers

Nomadia supports multi-skilled maintenance service providers in centralizing and optimizing their field scheduling. Learn more about Nomadia Field Service Management.