Customer story · Nomadia Field Service · Weighing instrument maintenance
Mettler Toledo deploys Nomadia Field Service across 36 countries and saves +€20,000 on 100,000 annual interventions
After reviewing our existing processes and configuring the solution according to the technicians' activities, Nomadia Field Service quickly became quickly indispensable for optimizing appointment planning every day. The optimized schedules of every mobile resource are now accessible to everyone in real time from a desktop computer or smartphone.
Mettler Toledo is one of the world's leading manufacturers of precision instruments — weighing, analytical and inspection solutions for laboratories, industry and production. In France, its 175 technicians handle more than 100,000 interventions per year (corrective maintenance + regulatory inspections) on 60,000 different assets — with contractual SLA requirements and DIRECCTE declarations that must be strictly complied with.
This is the most significant decision in the case: Mettler Toledo did not deploy Field Service only in France — the solution was implemented globally, across 36 countries. This group-wide decision confirms that Nomadia Field Service meets the requirements of a global organization in terms of scalability, IT integration and international coverage.
The 3 documented results
- 1💶 +€20,000 in savings — optimizing 6 million km generates a measurable return
By reducing distances between interventions for 175 technicians and 100,000 annual missions, Field Service generates more than €20,000 in direct savings. At the scale of the global group (36 countries), this figure increases proportionally — making the solution's ROI particularly strong for an organization of this size.
- 2⏱️ Less travel time — technicians spend more time with customers
Geographic route optimization reduces travel time between interventions. For technicians managing up to 60,000 different assets under strict SLA constraints, every hour saved in transit is an additional hour available for customers — and makes an extra intervention possible during the day. Customer satisfaction improves as a direct result.
- 3⭐ Higher service quality — SLAs met, DIRECCTE reports filed, customers better informed
The 20,000 interventions covered by contractual SLAs are planned with their deadlines built in. The 45,000 DIRECCTE inspections are tracked. Job information (customer details, asset serial number, quote) is transmitted in real time to technicians' mobile devices. The service delivered matches Mettler Toledo's contractual commitments exactly.
The broadest global deployment in the series — proof of Nomadia Field Service's scalability.
Directly measured travel savings — across 6 million km/year in France alone.
20,000 SLA commitments planned, 45,000 DIRECCTE declarations tracked — zero regulatory breaches.
Discover Nomadia Field Service
The solution deployed worldwide by Mettler Toledo — 36 countries, 100,000 interventions/year, with SLAs and DIRECCTE obligations built in.
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Nomadia helps leaders in instrument maintenance optimize their large-scale interventions. Nomadia Field Service.
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