Customer Case · Nomadia Delivery
Relais Colis Masters Last-Mile Costs with Flawless Traceability Thanks to Nomadia Delivery
A Major Player Facing the Dual Challenge of the Last Mile
Relais Colis is a major player in parcel delivery in France, playing a key role in the e-commerce logistics chain through its pickup point network. Faced with the explosion of online orders and growing consumer expectations, Relais Colis had to simultaneously address two structural challenges:
The last mile represents the most expensive step in the logistics chain. Reducing kilometers traveled, optimizing routes, and improving driver productivity are direct levers on profitability.
Consumers demand real-time tracking, precise time slots, and notifications at every step. Without total visibility on parcels, disputes multiply and trust erodes.
Operational Challenges Before Nomadia Delivery
- Disparate tools and manual planning: route planning relied on fragmented tools and manual processes, generating significant time losses and recurring error risks.
- Lack of real-time visibility: operational teams had no consolidated view of route progress and the precise status of each parcel at any given moment.
- Complex coordination between drivers and pickup points: synchronizing driver routes with opening hours and expected volumes at each pickup point required resource-intensive manual logistics.
- Growing volumes to absorb without proportional cost increases: e-commerce growth demanded increasing delivery volumes without linearly increasing resources and operational costs.
Why Relais Colis Chose Nomadia Delivery
Relais Colis selected Nomadia Delivery for its ability to cover all last-mile requirements, with seamless integration into existing systems and rapid adoption by field teams.
Automated route planning taking into account traffic, distances, pickup point opening hours, and volumes to be delivered at each stop.
Continuous visibility on driver positions and route progress for supervisors and operational teams.
Traceability of every parcel from dispatch to final handover, with real-time statuses accessible to all stakeholders.
Fast adoption without lengthy training, ergonomic field guidance, reduced operational stress for delivery drivers.
Fast, non-disruptive deployment thanks to an open architecture and compatibility with Relais Colis's existing information systems.
Consolidated real-time view for operations managers to anticipate incidents, adjust routes on the fly, and steer overall network performance.
The Benefits Experienced by Relais Colis
-
Intelligent and Flexible Planning at Scale
Planning automation — integrating real constraints (traffic, distances, pickup point schedules, volumes) — reduces kilometers traveled and improves driver productivity. What previously required hours of manual work is now produced in minutes, with superior optimization quality.
-
Total Traceability for a Flawless Customer Experience
Every parcel is tracked in real time at each step: in preparation, in transit, available at the pickup point. Customers are informed automatically, strengthening their trust and limiting inbound customer service contacts. Disputes decrease mechanically.
-
Reduction in Costs and Carbon Footprint
Fewer kilometers traveled, optimized itineraries, and better route densification translate directly into savings on fuel, vehicle wear, and CO₂ emissions — a strategic priority in an era of heightened corporate social responsibility for logistics operators.
-
Better Visibility for the Operations Management Team
Operations managers now have a consolidated real-time dashboard. They can anticipate incidents before they become customer-facing issues, adjust routes on the fly, and steer performance with reliable and actionable indicators.
-
A Solution Ready for the Logistics of the Future
Nomadia Delivery is built to evolve with Relais Colis's needs: integration of electric vehicles, management of automated lockers, collaborative delivery models... The solution anticipates upcoming market transformations without requiring any technological overhaul.
- ✔ Last-mile optimization and reduction in operational costs
- ✔ End-to-end parcel traceability, in real time
- ✔ Enhanced customer experience and reduction in disputes
- ✔ Measurable reduction in carbon footprint
- ✔ Scalability and readiness for future logistics transformations
A Strategic Lever for E-Commerce Delivery Networks
For an operations director in e-commerce delivery, Nomadia Delivery is far more than a planning tool. It is a lever for competitiveness, customer satisfaction, and environmental responsibility — simultaneously addressing the three major market pressures: lead times, costs, and sustainability.
Fewer kilometers, better densification, increased driver productivity: a direct impact on margin per delivered parcel.
Real-time traceability, automatic notifications, fewer disputes: the promise of a premium delivery experience.
Measurable CO₂ reduction and ready to integrate electric vehicles and alternative delivery modes.
Discover Nomadia Delivery
The platform that optimizes your last mile and strengthens your traceability — like Relais Colis.
Let's Turn Your Logistics Challenges into Opportunities
Our experts analyze your routes and challenges to offer you a personalized demo.
📋 Got a customer issue to sort out? Speak to an expert within 24 hours.
